Acceptable Use Policy

1.Who this applies to#

This policy applies to every ISP using CoreSync and to everyone they give access to. It forms part of the Terms of Service.

2.Lawful use only#

Don't use CoreSync to break the law, or to help anyone else break it. That includes the Kenya Information and Communications Act, the Data Protection Act, 2019, the Computer Misuse and Cybercrimes Act, 2018 and consumer protection law. In particular, don't use it to provide internet service you aren't licensed to provide, or to collect payments under false pretences.

3.Messages to subscribers#

• Send SMS and email only to people who are your subscribers or have asked to hear from you.
• Use a Sender ID that's yours, or that you're allowed to use, and never pretend to be someone else.
• Give people a simple way to stop marketing messages, and honour it.
• Don't send misleading, threatening or abusive messages, including when chasing payment.

4.Personal data#

• Collect and keep only the subscriber data you need, and have a lawful basis for it.
• Don't put sensitive personal data, such as health information, into notes or custom fields without a lawful basis.
• Don't use CoreSync to track or profile people beyond what's needed to provide, secure and bill their service.
• Don't copy subscriber data out of CoreSync in bulk for purposes unrelated to running your ISP.

5.Security and fair use of the platform#

• Don't try to access another ISP's account or data, or any part of CoreSync you weren't given access to.
• Don't probe, scan or test the security of CoreSync without our written permission. If you find a weakness, report it as our Security page describes.
• Don't upload malware, or use CoreSync to attack, scan or disrupt any network or device you don't control.
• Don't overload CoreSync, for example with automated requests beyond reasonable use or the API's limits.
• Don't share sign-in details or API keys, or let others use CoreSync through your account without our agreement.
• Don't copy, reverse engineer or resell CoreSync.

6.The AI assistant#

Check the assistant's answers before acting on them, and don't use it to create unlawful, deceptive or harmful content.

7.What we do about breaches#

If we believe this policy has been broken, we may warn you, block the messages or content involved, restrict a feature, or suspend accounts, in line with the Terms. We'll usually contact you first and give you time to put it right, but we'll act at once if there's a serious risk to people, to other ISPs or to the platform, or if the law requires it.

We may report illegal activity to the authorities and cooperate with lawful investigations.

8.Reporting misuse#

If you think someone is misusing CoreSync, for example by sending spam with it, email hello@coresyncisp.com with "Abuse" in the subject.