Billing & subscribers
Billing EngineBasic & PremiumPPPoE and static IP billing, M-Pesa and RADIUS in one self-enforcing loop
Hotspot & Vouchers3% of collectionsVoucher and M-Pesa hotspot access — users are free, we take 3% when you collect
CRMPremiumLeads pipeline, customer 360 and campaigns, next to the billing truth
MessagingBasic & PremiumRenewal reminders, receipts and outage notices — to exactly who they concern
Network operations
OLT/ONU ManagementPremiumHuawei, ZTE and VSOL OLTs and every ONU behind them, one console
ACS / TR-069PremiumFleet-wide CPE control: WiFi, diagnostics and config over TR-069
Device ManagementPremiumRouters, switches and APs monitored — know before the subscriber calls
Fiber MappingPremiumThe plant on a map — OLTs, splitters, ONUs — however big it grows
Back office & AI
InventoryPremiumLedger-driven stock for ONTs, routers and drums — plus full procurement on Plus
AI AssistantPremiumAsk the platform questions in plain language, answered from live data
10 modules — Basic covers the billing core, Premium includes every one of them.
Explore products →Smaller footprint
Estate & hotspot ISPBasicMany subscribers, few ONUs, hotspot in the common areas
Home fiber / neighborhood WISPPremiumPPPoE to every home, one ONU per household
Larger footprint
Regional fiber operatorPremiumMany OLTs and ONUs, mixed vendors, one NOC
Multi-brand ISP groupPremiumShared infrastructure, several brands
Four kinds of ISP, each with the plan that fits and a month worked out on the published prices.
Compare solutions →Guides
M-Pesa Daraja setupSTK Push and C2B on your own paybill
Billing, explainedTwo plans, volume bands, the math
Onboarding an OLT vendorHuawei, ZTE and VSOL side by side
Playbooks
Static IP to PPPoEConverting a live network safely
The migration playbookOff spreadsheets, onto CoreSync
Reducing disconnection complaintsProactive renewal reminders
Case studies
Automating renewals at scaleAn estate ISP, illustrative walkthrough
A multi-site fiber NOCTopology and optical alerts in practice
The migration playbook: moving off spreadsheets and manual M-Pesa reconciliation without a day of subscriber downtime. Most ISPs migrate in 1–2 days.
Read the migration playbook →Products — CRM
Every lead, every customer, one record
A CRM that lives beside your billing instead of in another tab: a leads pipeline for coverage inquiries, a 360 view of every customer, and campaigns aimed with real subscriber data.
What it does
CRM, in specifics
Leads pipeline
Coverage inquiries, referrals and walk-ins tracked from first contact to installation — nothing promising dies in a WhatsApp thread.
Customer 360
Payments, sessions, devices, tickets and messages on one screen — the full relationship, not five tabs of partial truth.
Campaigns
Upgrade offers and win-back campaigns targeted on live billing data — aimed at the subscribers the numbers say to talk to.
Conversion to subscriber
A won lead becomes a subscriber in place — plan, connection type and installation job carry over without retyping.
Under the hood
For the reader who wants the details
CRM with billing-grade data
Part of Premium · shares the platform's live records- Most ISP CRMs guess at customer state; this one reads it — payment standing and session status are live fields, not imports.
- Part of Premium with no per-seat charge — your whole front office works the same pipeline.
How it's priced
Which plan includes it
CRM is part of Premium, priced per user like the rest of the platform. There's no per-seat charge, so your whole front office can work in it.
Runs well with
Modules that pull together
Create your account
Launch your ISP on CoreSync today
Tell us who you are and we will set up your workspace, walk you through onboarding and help you import your existing subscribers.
- 1Create your workspace — your own subdomain, branding and paybill.
- 2Connect your network — routers, RADIUS and OLTs, with our engineers on the call.
- 3Import subscribers and go live — from your current system or a spreadsheet.