The home screen: the day at a glance
The dashboard opens on the numbers a manager checks first: collections this month against last, active subscribers by service type, expiring accounts in the next seven days, and network health — devices up, sessions live, alarms open. Everything on it clicks through to the list behind the number.
The subscriber record: one page per human
Everything about a subscriber lives on one page: plan and billing state, payment history with each M-Pesa transaction's receipt, the live PPPoE session (IP, uptime, throughput), the ONU on their wall with its optical reading, and their CPE with a change-WiFi-password button. Support answers most calls without leaving this page — that's the point of it.
The support answer is on the screen before the subscriber finishes the sentence.
Billing: plans, invoices, wallets
Plans define speed, price and validity; the billing engine does the rest. Renewals, suspensions and reconnections run from billing state automatically. The payments view shows every transaction as it lands — matched, applied, and traceable to the subscriber it credited, with an unmatched queue for the rare payment that needs a human.
The network side: sessions, plant, devices
The sessions view is live RADIUS truth: who's online right now, on which NAS, at what speeds. The OLT console lists every chassis and ONU — authorize, provision, reboot, heal — across Huawei, ZTE and VSOL with the same buttons. The map draws the plant: OLTs, splitters, ONUs and the runs between them, with optical readings and outage blast radius.
Back office: CRM, inventory, messaging
Leads move through a pipeline until they become subscribers — the conversion carries plan and installation details over without retyping. Inventory tracks every ONT from carton to rooftop on a movement ledger. Messaging shows every SMS the platform sent, why it sent it, and whether it arrived.
SMS reminders come with both plans; CRM and inventory are Premium modules, and Premium includes every module on the platform.