Billing & subscribers

Every ISP gets its own address, made from its name: for example amanilink.coresyncisp.com. Your team logs in at that address followed by /admin. Your customers log in to their own portal at the same address followed by /login.

There's no shared login page for all ISPs. If someone can't find the login page, send them your address.

Staff accounts are made by your admin, in Settings → Users. Nobody can sign themselves up. See Staff, roles and approvals.

Log in#

Open your address with /admin at the end, on a laptop or a phone.
Type the email and password your admin gave you, then press Sign In.
Forgot your password? Press Forgot password? and type your email. If it belongs to an account, CoreSync emails you a link to set a new one.

Keep your login to yourself. Everything you do in CoreSync is recorded against your name, including payments you record and subscribers you suspend.

Find your way around#

The menu on the left is grouped by job. On a phone, open it with the menu button at the top left.

Section	What's in it
Network	Topology, devices (routers, OLTs, ONUs), monitoring, IP pools, zones and nodes.
Infrastructure	The network map: fibre routes, closures, splitters and nearest-facility search.
Services	Hotspot, active sessions (who is online now) and speed profiles.
Subscribers	Your customers, your plans and their subscriptions.
Support	Tickets and communications (SMS and email campaigns).
Billing	Invoices, payments, reports and approvals.
System	Automations, maintenance tools and settings.

You only see what your role allows. If a menu item is missing, your role doesn't include it, or your ISP hasn't turned that part of CoreSync on. Ask your admin, who can check your role in Settings → Users.

The CoreSync dashboard with subscriber, payment and network cards, and the menu on the left — The dashboard of Amani Link, our demo ISP. What you see depends on your role.

The dashboard#

The dashboard is the first page after you log in. It answers the morning questions at a glance:

How many subscribers are active, suspended and online right now.
Who expires today and in the next few days.
Money collected today and this month, if your role can see money figures.
Payments that came in but didn't match a customer.
Routers, OLTs and ONUs that are offline or have weak signal.
Your heaviest users, network usage and recent monitoring alerts.

Click any card to open the list behind it. For example, the unmatched payments card opens those payments.

Permission needed:View Dashboard

The money cards need View Revenue Reports as well. Without it, they stay hidden. Customer care staff often don't need it.

Set up in the right order#

Getting started, just under Dashboard in the menu, is a checklist of everything a new ISP needs. CoreSync checks each step itself by looking at your real data, so a step only turns green when it's actually done. Each step has a button that opens the right page.

The Getting started page listing setup steps, some done and some still to do

Work through it top to bottom:

Step	What CoreSync looks for
Zones	At least one zone. Zones decide which plans, staff and payment gateways apply where.
Nodes and buildings	Nodes under each zone, if your network has them. Optional.
Speed profiles	The download and upload limits your plans give RADIUS.
Service plans	Priced plans built on those speed profiles.
Payment integration	An active payment gateway, such as your M-Pesa paybill or till.
SMS integration	Your SMS provider, so reminders and payment receipts go out.
Devices added and connected	Your routers and OLTs, reachable over the management tunnel.
NAS provisioned	RADIUS set up on your routers for PPPoE or hotspot.
Subscribers imported	Your customers, loaded after plans and payments are ready.
RADIUS verified	Active subscribers have logins and can connect.

Connect payments before you import customers. If customers pay before a gateway is connected, their payments arrive unmatched. They aren't credited, and they get suspended even though they paid.

Connect SMS before you import as well. Customers start expiring the moment they're in CoreSync. Without an SMS provider, nobody gets warned.

Moving from another billing system? Read Moving from another system before you import anyone.

Permission needed:View Settings

Your CoreSync bill#

Owners and finance staff can see what CoreSync charges your ISP. Open the account menu at the top right and choose Platform billing. It shows this month's charge worked out line by line, the customers it covers, and your past invoices to download.

The item only appears once Avitech has switched it on for your account, and only for people who can see money figures.

Permission needed:View Money Figures

Prices are on the pricing page.

Common mistakes#

Sharing one login. Give everyone their own account, so the record of who did what means something.
Importing customers before payments are connected. Payments go unmatched and paying customers get cut off.
Giving everyone the admin role. Make roles that fit each job. Customer care rarely needs settings or money figures.
Looking for a missing menu. It's usually the role. Your admin can check it in Settings → Users.

Still stuck? Open the AI assistant in CoreSync and describe what you see, or email hello@coresyncisp.com. Screenshots on this page come from Amani Link, our demo ISP, so the names and numbers are made up.